Privacy Policy

01 Introduction

This Privacy Policy explains how 7G Communication, LLC (“7G Communication,” “Keep My Number,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use the Keep My Number website, mobile applications, products, and related services (collectively, the “Services”).

7G Communication, LLC is located at 131 Continental Drive, Newark, Delaware 19713, United States.

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

02 Scope

This Privacy Policy applies to personal information collected through:

• The Keep My Number website at keepmynum.com;
• Keep My Number mobile and web applications;
• Phone-number porting, calling, messaging, and related telecommunications services;
• Early-access and waitlist forms;
• Customer support communications; and
• Other interactions with Keep My Number.

This Privacy Policy does not apply to third-party websites, applications, carriers, or services that maintain their own privacy policies.

03 Information We Collect

The information we collect depends on how you interact with the Services.

Information You Provide

We may collect:

• Your name, email address, telephone number, country, mailing address, and other contact information;
• Account credentials and authentication information;
• Your existing telephone number, current carrier, carrier account information, port-out PIN or authorization code, and other information required to transfer or maintain your number;
• Identity-verification information, which may include your date of birth, government-issued identification, or other documents required by carriers, regulators, or applicable law;
• Subscription, billing, transaction, and purchase information;
• Information submitted when joining our waitlist, including your email address and the country associated with your number;
• Information contained in support requests, emails, surveys, or other communications with us; and
• Any other information you choose to provide.

Payment-card information may be collected directly by our payment processors or app-store providers. We may receive limited transaction information, such as payment status, subscription type, and transaction identifiers, without receiving your complete payment-card number.

Telecommunications and Communications Information

To provide calling, messaging, number-porting, voicemail, and related features, we may process:

• Telephone numbers associated with senders, recipients, and callers;
• Call and message dates, times, duration, routing, delivery status, and similar metadata;
• Carrier, network, and porting information;
• Voicemail, SMS, MMS, call, or other communications content when necessary to transmit, deliver, display, synchronize, or store that content through the Services;
• Verification codes and other messages delivered to your Keep My Number account; and
• Information about blocked, failed, or suspected fraudulent communications.

Communications content may be temporarily cached or stored when necessary to provide requested features. We do not use the contents of your calls, messages, or verification codes for targeted advertising.

When you use the Services to communicate with another person, you are responsible for obtaining any consent and providing any notice required by applicable law.

Information Collected Automatically

When you visit our website or use the Services, we may automatically collect:

• Internet Protocol address;
• Browser type, operating system, device type, and device identifiers;
• App version, language, and general device settings;
• Pages viewed, links selected, referring pages, and visit timestamps;
• Feature usage, session activity, and interactions with the Services;
• Network, diagnostic, crash, performance, and error information; and
• General location derived from your IP address. We do not collect precise device location unless a feature requires it and you grant permission.

Cookies and Analytics

Our website uses cookies, local storage, pixels, software development kits, and similar technologies to operate the website, remember preferences, understand usage, and improve performance.

We use Google Analytics and Firebase Analytics to collect website and application usage information. Google may process device information, IP addresses, usage events, and online identifiers in accordance with its own privacy terms.

You may configure your browser to block or delete cookies. Blocking certain technologies may affect website functionality. We do not use your personal information for third-party targeted advertising.

Information From Other Sources

We may receive information from:

• Mobile carriers and telecommunications providers;
• Identity-verification and fraud-prevention providers;
• Payment processors and app stores;
• Authentication providers;
• Service providers acting on our behalf;
• Business partners through which you requested the Services; and
• Publicly available or legally authorized sources.

04 How We Use Information

We may use personal information to:

• Create, authenticate, maintain, and secure your account;
• Transfer, activate, maintain, and manage your telephone number;
• Route and deliver calls, messages, voicemail, and verification codes;
• Provide subscriptions, customer support, and requested features;
• Process payments and administer billing;
• Communicate about porting status, account activity, service updates, security alerts, and support requests;
• Send marketing communications where permitted by law;
• Operate, analyze, troubleshoot, and improve the Services;
• Develop new products and features;
• Detect spam, fraud, abuse, security incidents, and unlawful activity;
• Verify identity and comply with carrier or regulatory requirements;
• Enforce our agreements and protect our users, Company, and partners;
• Comply with legal obligations and respond to lawful requests; and
• Carry out other purposes disclosed when information is collected or with your consent.

05 How We Disclose Information

We may disclose personal information to:

Service Providers

We use service providers for hosting, cloud storage, analytics, communications delivery, identity verification, fraud prevention, customer support, payment processing, and technical operations. These providers may process information only as necessary to perform services for us and subject to applicable contractual obligations.

Our website currently uses services provided by Google, including Firebase and Google Analytics, and infrastructure provided by Cloudflare.

Carriers and Telecommunications Partners

We may disclose information to mobile carriers, number-porting administrators, communications providers, and other telecommunications partners when necessary to transfer or maintain your number, route communications, prevent fraud, or comply with telecommunications requirements.

Payment and Platform Providers

We may disclose transaction information to payment processors, banks, app stores, and similar providers that facilitate purchases or subscriptions.

Legal and Safety Recipients

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or lawful government request;
• Protect the rights, property, safety, or security of Keep My Number, our users, or others;
• Investigate fraud, abuse, security incidents, or violations of our agreements; or
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar corporate transaction. Any recipient will remain subject to applicable privacy obligations.

With Your Direction or Consent

We may disclose information when you request, direct, or consent to the disclosure.

06 Customer Proprietary Network Information

Certain information generated through telecommunications services may qualify as Customer Proprietary Network Information (“CPNI”) under United States law. CPNI may include information about the type, quantity, destination, location, technical configuration, and amount of telecommunications services used, together with related billing information.

Where applicable, we protect and use CPNI as required by law. We may use or disclose CPNI to provide and bill for the Services, protect users and our network, comply with legal requirements, and offer related services where permitted by law or with your authorization.

07 Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on:

• Performance of a contract, including providing the Services you request;
• Your consent;
• Compliance with legal obligations;
• Protection of your or another person’s vital interests; and
• Our legitimate interests, including operating, securing, supporting, and improving the Services, provided those interests are not overridden by your rights.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing completed before consent was withdrawn.

08 Data Retention

We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy.

Retention periods depend on the type of information, the duration of your account or subscription, telecommunications and number-porting requirements, security needs, dispute-resolution needs, and applicable legal, accounting, tax, and regulatory obligations.

When information is no longer required, we may delete, anonymize, or securely isolate it. Information may remain in backups for a limited period before being deleted through our normal backup processes.

09 Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include access controls, encryption, monitoring, and restrictions on employee and service-provider access.

No transmission or storage system is completely secure. We cannot guarantee that unauthorized parties will never defeat our safeguards. You are responsible for protecting your account credentials and promptly notifying us if you suspect unauthorized account activity.

10 Your Choices

You may:

• Update certain account information through the Services;
• Unsubscribe from marketing emails by using the link provided in those emails;
• Disable nonessential notifications through your device or application settings;
• Manage cookies through your browser settings; and
• Request access to, correction of, or deletion of personal information by contacting us.

Service-related messages, including account, security, billing, porting, and operational notices, are not marketing communications and may continue while you use the Services.

11 Privacy Rights

Depending on where you live, you may have the right to:

• Confirm whether we process your personal information;
• Access or obtain a copy of your personal information;
• Correct inaccurate information;
• Delete certain personal information;
• Obtain information in a portable format;
• Restrict or object to certain processing;
• Withdraw consent;
• Opt out of the sale of personal information, targeted advertising, or certain profiling;
• Appeal a decision concerning a privacy request; and
• Lodge a complaint with a privacy or data-protection authority.

We do not discriminate against individuals for exercising applicable privacy rights.

To submit a request, contact us using the information below and identify the request as a “Privacy Request.” We may need to verify your identity and authority before completing the request. An authorized agent may submit a request where permitted by law, subject to appropriate verification.

12 United States State Privacy Disclosures

During the preceding 12 months, we may have collected the categories of personal information described in this Privacy Policy, including identifiers, customer records, commercial information, internet or electronic activity, general geolocation information, telecommunications information, communications content, and sensitive information used for identity verification, account security, payment, and service delivery.

We collect and disclose these categories for the business and operational purposes described above. Recipients may include service providers, carriers, telecommunications partners, payment providers, government authorities, and transaction counterparties.

We do not sell personal information or share it for cross-context behavioral advertising. We use sensitive personal information only for providing requested services, maintaining security and integrity, complying with law, and other purposes permitted by applicable law.

13 International Data Transfers

We are based in the United States. If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

14 Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact us.

15 Third-Party Services

The Services may contain links to third-party websites or integrate with carriers, app stores, payment processors, and other third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

16 Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the “Last Revised” date. If changes materially affect your rights or how we use personal information, we will provide additional notice where required by law.

Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.

17 Contact Us

For questions, complaints, or privacy requests, contact: