Terms of Service

01 Introduction

Welcome to the Terms of Service (these “Terms”) for the website located at keepmynum.com and any related websites, mobile applications, web applications, software, APIs, and services operated by or on behalf of 7G Communication, LLC (“Keep My Number,” “Company,” “we,” “our,” or “us”). The websites, applications, content, tools, features, products, and functionality offered by us are collectively referred to as the “Services.”

7G Communication, LLC is located at 131 Continental Drive, Newark, Delaware 19713, United States.

These Terms govern your access to and use of the Services. If you or an organization that obtained your right to use the Services has entered into a separate Master Services Agreement or similar written agreement with us, that agreement will also govern your use of the Services and will control to the extent it conflicts with these Terms.

Please read these Terms carefully. By creating an account, purchasing a subscription, accessing the Services, or otherwise using the Services, you agree to these Terms. If you do not understand or agree to these Terms, do not access or use the Services.

For purposes of these Terms, “you” and “your” mean the individual using the Services. If you use the Services for a company or other organization, “you” includes that organization, and you represent and warrant that you are authorized to bind it to these Terms. The organization is responsible for the use of the Services by its employees, contractors, representatives, and other authorized users.

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. You may not use the Services if applicable law prohibits you from doing so.

02 The Services

Service Description

Keep My Number provides services designed to help customers transfer, maintain, and use eligible mobile telephone numbers while living or traveling abroad. Depending on your location, carrier, subscription, and available features, the Services may allow you to receive or make calls, send or receive messages, receive verification codes, manage number-porting requests, or access related telecommunications functionality through an application or internet-connected device.

Service features, carrier support, geographic availability, telephone-number eligibility, delivery methods, and technical requirements may change. Certain Services may be offered as previews, beta features, early-access products, or waitlist-only services.

Number Porting Authorization

By requesting that we transfer or maintain a telephone number, you represent and warrant that:

• You are the subscriber of record or are legally authorized by the subscriber of record to transfer and control the number;
• All account, carrier, identity, address, port-out PIN, authorization code, and other information you provide is accurate, complete, and current;
• You authorize us and our carriers, porting administrators, vendors, and telecommunications partners to act on your instructions and take the steps reasonably necessary to process the transfer;
• You authorize your existing carrier to disclose information necessary to validate and complete the transfer; and
• The transfer does not violate an agreement, court order, law, or third-party right.

We may require a letter of authorization, identity documentation, proof of account ownership, billing records, carrier credentials, or other verification before processing a transfer.

Porting requests depend on your current carrier, receiving carrier, numbering authorities, regulators, and information supplied by you. We cannot guarantee that every number can be transferred or that a transfer will be completed within a particular period.

Submitting incorrect, incomplete, or inconsistent information may delay or prevent a transfer. A transfer may also temporarily interrupt calling, messaging, verification-code delivery, or other service.

Your Existing Carrier

Transferring a number may terminate or affect service with your existing carrier. You are responsible for reviewing your existing carrier agreement and paying any outstanding balances, early-termination charges, device financing obligations, taxes, or other fees.

Do not cancel your existing carrier service before the number transfer is complete unless instructed to do so by the applicable carriers. We are not responsible for losing a number or interrupting service because you canceled your previous service too early.

Rights to Telephone Numbers

Telephone numbers are administered under national numbering rules and are not owned by customers. Your subscription provides a limited right to use an eligible number while your account remains active and compliant with these Terms.

We cannot guarantee that a number will remain available indefinitely. A number may be suspended, reclaimed, disconnected, or reassigned when required by law, a numbering authority, a carrier, or a telecommunications partner, or when your account is terminated, inactive, fraudulent, or unpaid.

If you want to transfer your number away from Keep My Number, you must initiate and complete the transfer while your account remains active and in good standing. You are responsible for providing accurate transfer information and paying amounts due. We may authenticate transfer requests and take reasonable measures to prevent unauthorized number transfers or SIM-swap fraud.

Service Availability and Delivery

The Services depend on internet connectivity, mobile networks, carriers, device compatibility, third-party platforms, and other systems outside our control. Calls, messages, voicemail, and verification codes may be delayed, blocked, filtered, degraded, misdirected, or unavailable.

Some banks, websites, government agencies, messaging platforms, or other third parties may reject or restrict particular telephone numbers or delivery methods. We do not guarantee that any third party will accept your number or deliver a verification code.

The Services are not a replacement for all features of a traditional mobile carrier. Features such as roaming, short codes, premium-rate services, location services, carrier billing, fax, emergency calling, or specific multimedia formats may not be available.

Consent and Communications Requirements

You are responsible for all calls, messages, and other communications sent or initiated through your account.

You must obtain all notices, permissions, and consents required before communicating with another person, including consent required by the Telephone Consumer Protection Act (“TCPA”), Telemarketing Sales Rule (“TSR”), CAN-SPAM Act, state telemarketing laws, and similar international requirements.

If you use the Services for marketing, advertising, or solicitation, you must:

• Obtain any required prior express written consent;
• Maintain sufficient records of that consent;
• Clearly identify yourself and the purpose of the communication;
• Provide every legally required opt-out method and disclosure;
• Honor requests made through any reasonable method, including “STOP,” “QUIT,” “END,” “REVOKE,” “OPT OUT,” “CANCEL,” and “UNSUBSCRIBE”;
• Process opt-out requests as soon as practicable and no later than the period required by applicable law, including ten business days where applicable;
• Send no more than one legally permitted confirmation message after an opt-out request, without promotional content; and
• Obtain new consent before resuming communications where required.

You are responsible for determining whether state-specific requirements apply. For example, Texas Senate Bill 140 and related provisions may regulate marketing calls, SMS messages, MMS messages, and other solicitations directed to Texas residents. Depending on the nature of your communications and available exemptions, registration, bonding, reporting, consent, disclosure, recordkeeping, and do-not-call requirements may apply.

We do not authorize spam, unsolicited marketing, unlawful robocalling, auto-dialing, bulk messaging, caller-ID manipulation, harassment, or communications that violate applicable law. We may suspend or terminate accounts associated with prohibited communications.

03 User Accounts, Subscriptions, and Free Trials

Creating and Safeguarding Your Account

You may need to create an account or connect an account provided by a third party, such as Apple or Google. You agree to provide accurate, complete, and current information and to update it when necessary.

You authorize us or our service providers to contact you by email, telephone, or text message with authentication codes, porting updates, service notices, security alerts, and other transactional communications necessary to operate your account.

Maintaining access to your registered email address and telephone number may be required to continue using the Services. Loss of access may delay or prevent account recovery.

You are responsible for all activity conducted through your account and for protecting your credentials, authentication codes, devices, and account information. You may not share your account with another person unless the Services expressly permit it.

You must immediately notify us at isser@keepmynum.com if you know or suspect that your account, password, telephone number, or authentication credentials have been stolen, compromised, or used without authorization.

Authorized Users

If a company or organization purchases the Services, it may allow authorized employees, contractors, or personnel to use the Services where permitted by its agreement with us. The purchasing organization is responsible for all activity by its authorized users and for ensuring their compliance with these Terms.

Subscription Payments

If you purchase a paid Service, you agree to pay all applicable subscription fees, usage charges, taxes, and other amounts displayed at the time of purchase.

Payments will be processed in the currency shown at checkout. We or our third-party payment processors, app stores, or billing partners may store your payment method and charge it for recurring subscriptions, usage, taxes, and authorized purchases.

You represent and warrant that you are authorized to use the payment method you provide. If a payment fails, we may retry the payment method, suspend paid features, restrict transfers, or terminate the applicable subscription.

Subscription Renewals and Cancellations

Unless stated otherwise at checkout, paid subscriptions automatically renew for successive periods of the same duration at the then-current price.

You authorize us or the platform through which you purchased the subscription to charge your payment method at the beginning of each renewal period.

To avoid a renewal charge, you must cancel through the applicable purchase channel before the renewal deadline shown at checkout or in your account. When no different deadline is displayed, you must cancel at least one day before renewal.

Deleting an application or ceasing to use the Services does not automatically cancel a subscription.

If you purchased through Apple, Google, or another app store, cancellation and billing may be managed by that platform and subject to its terms.

Price Changes

We may change subscription plans, prices, included features, or usage limits. Price changes for an existing recurring subscription will take effect after reasonable notice and, unless applicable law permits otherwise, at the beginning of a subsequent billing period.

Refunds

Except where required by law or expressly stated at the time of purchase, payments are nonrefundable and we do not provide credits for partially used subscription periods.

After cancellation, you may continue using paid features until the end of the period already paid for, unless your account is suspended or terminated for violating these Terms.

Free Trials and Promotional Periods

We may offer free trials or promotional subscription periods. The duration and applicable conditions will be disclosed when you enroll.

If we disclose that a trial will convert to a paid subscription, you authorize us to charge your payment method when the trial ends unless you cancel before the stated deadline.

We may limit trial eligibility and cancel or modify a trial where we reasonably believe it is being abused.

04 Additional Offerings and Promotions

The Services may allow you to purchase additional products, numbers, features, credits, usage, or services (“Offerings”). You agree that all information provided in connection with a purchase is accurate and complete.

We may modify, limit, discontinue, or refuse an Offering where permitted by law. Descriptions, availability, pricing, and specifications may change. We do not warrant that every description is complete or error-free.

We may provide promotional, referral, discount, or coupon codes (“Promotional Codes”). Promotional Codes:

• Must be used lawfully and for their intended purpose;
• May be limited to particular users, products, locations, or periods;
• May not be duplicated, sold, transferred, or publicly distributed unless we expressly permit it;
• Have no cash value;
• May not be combined with other offers unless stated otherwise;
• May expire; and
• May be disabled or revoked where permitted by law, including in cases of fraud, error, or abuse.

05 Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the Services.

By using the Services, you acknowledge the practices described in the Privacy Policy.

Additional carrier, payment processor, app store, identity-verification provider, or third-party privacy policies may apply to information processed directly by those parties.

06 Rights We Grant You

Limited License

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services for their intended purposes.

This license does not transfer any ownership interest in the Services or their content.

Restrictions

Unless applicable law prohibits the restriction or we provide written permission, you may not:

• Copy, modify, distribute, reproduce, license, sell, lease, rent, transfer, publicly display, publicly perform, or create derivative works from the Services;
• Resell, sublicense, timeshare, or operate the Services for the benefit of an unauthorized third party;
• Reverse engineer, decompile, disassemble, decode, or attempt to discover the source code, underlying ideas, algorithms, or non-public APIs of the Services;
• Remove or alter any copyright, trademark, logo, service mark, attribution, or proprietary notice;
• Use bots, scrapers, crawlers, automation software, or unauthorized tools to access, extract information from, test, or interact with the Services;
• Circumvent access controls, usage limits, security protections, authentication requirements, or technological measures;
• Access or use the Services in a manner that disables, overburdens, damages, disrupts, or impairs our systems or another person’s use;
• Attempt to gain unauthorized access to an account, telephone number, device, system, database, or network;
• Introduce malware, viruses, worms, logic bombs, corrupted data, or other harmful material;
• Use the Services to transmit spam, unsolicited advertising, unlawful solicitations, robocalls, bulk messages, auto-dialed communications, voicemail blasting, traffic pumping, or artificially generated traffic;
• Manipulate caller identification, sender information, routing data, usage records, or number-porting information;
• Impersonate another person or misrepresent your identity, authority, affiliation, or ownership of a telephone number;
• Register multiple accounts to evade restrictions, fees, enforcement, or usage limits;
• Transfer or attempt to transfer a telephone number without authorization;
• Use the Services to commit fraud, phishing, account takeover, identity theft, harassment, stalking, threats, abuse, or other harmful conduct;
• Transmit or store unlawful, defamatory, obscene, excessively violent, hateful, abusive, invasive, or infringing content;
• Use the Services to transmit or store protected health information subject to HIPAA unless we have expressly agreed in writing to provide a HIPAA-compliant service;
• Infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights;
• Violate telecommunications, consumer-protection, sanctions, export-control, privacy, marketing, or other applicable laws; or
• Use the Services in any manner not expressly authorized by these Terms.

We may investigate suspected violations and cooperate with carriers, regulators, law-enforcement authorities, courts, and affected parties where permitted or required by law.

07 Ownership and Content

Company Ownership

The Services, including their software, interfaces, designs, text, graphics, logos, trademarks, databases, technology, documentation, and other content, are owned by the Company or its licensors and are protected by intellectual-property laws.

Except for the limited license granted in Section 6, no right or license is granted to you by implication, estoppel, or otherwise.

Your Content and Communications

You retain any rights you have in content you submit or transmit through the Services.

You grant us and our service providers a limited, worldwide right to host, process, reproduce, transmit, route, format, display, cache, and store that content only as reasonably necessary to provide, maintain, secure, support, and improve the Services, comply with law, and enforce these Terms.

You represent and warrant that you have all rights and permissions necessary to provide or transmit your content and that doing so does not violate law or another person’s rights.

Feedback

If you provide ideas, suggestions, requests, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.

Copyright Complaints

If you believe material available through the Services infringes your copyright, you may send a notice under the Digital Millennium Copyright Act (“DMCA”) containing:

• Identification of the copyrighted work claimed to have been infringed;
• Identification of the allegedly infringing material and information reasonably sufficient to locate it;
• Your name, address, telephone number, and email address;
• A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and
• The physical or electronic signature of a person authorized to act on behalf of the copyright owner.

Send copyright notices to isser@keepmynum.com with the subject line “DMCA Notice,” or by mail to the address in Section 11.

08 Disclaimers, Limitations of Liability, and Indemnification

Your access to and use of the Services are at your own risk. You understand and agree that the Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by applicable law, the Company, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (the “Company Entities”) disclaim all warranties and conditions, whether express or implied, of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.

Without limiting the foregoing, the Company Entities do not warrant that the Services will be uninterrupted, error-free, secure, or available at any particular time or location; that defects will be corrected; that any telephone number can be transferred or retained; that calls, messages, or verification codes will be delivered; or that the Services will meet your requirements.

The laws of certain jurisdictions, including the State of New Jersey, do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If those laws apply to you, some or all of the disclaimers, exclusions, or limitations in these Terms may not apply, and you may have additional rights.

The Company Entities take no responsibility and assume no liability for any content that you, another user, a carrier, or a third party creates, uploads, posts, sends, receives, routes, or stores on or through the Services.

To the maximum extent permitted by applicable law, the Company Entities will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, telephone-number use, business interruption, or substitute services, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the aggregate liability of the Company Entities arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amounts you paid to the Company for the Services in the twelve months before the claim or (b) one hundred U.S. dollars (USD $100).

You agree to indemnify, defend, and hold harmless the Company Entities from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your use of the Services; (b) your content or communications; (c) your number-porting requests or representations; (d) your violation of these Terms or applicable law; or (e) your infringement of another person’s rights.

09 Arbitration and Class Action Waiver

Except for the disputes listed below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any communications between you and the Company will be resolved by binding individual arbitration, and not in court.

The Federal Arbitration Act governs the interpretation and enforcement of this Section 9. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, or under its Commercial Arbitration Rules if the dispute arises from a business customer relationship. If AAA is unavailable, the parties will select another mutually agreed administrator.

The arbitration will be conducted in English. The arbitrator may award the same individual relief that a court could award, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

You and the Company agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, class member, or participant in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

Exceptions

Notwithstanding the foregoing, you and the Company agree that the following types of disputes will be resolved in a court of proper jurisdiction:

• Disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as the dispute is brought and maintained as an individual action;
• Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief); or
• Intellectual property disputes.

Opt Out

You may opt out of this arbitration agreement and class action waiver by sending a written notice to the address in Section 11 or to isser@keepmynum.com within 30 days after you first accept these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you want to opt out of arbitration. If you opt out, the remainder of these Terms will continue to apply.

10 Additional Provisions

SMS Messaging and Phone Calls

Certain portions of the Services may allow us to contact you by telephone or text message. You agree that the Company may contact you by telephone or text message, including by an automatic telephone dialing system where permitted, at any phone number you provide in connection with the Services, for account, security, porting, and service purposes, and for marketing purposes where permitted by law.

You are not required to consent to marketing messages as a condition of purchasing any Offerings. You may opt out of marketing text messages from us at any time by contacting isser@keepmynum.com or by using any other reasonable opt-out method we provide.

Texas SB 140 and State Telemarketing Compliance

You acknowledge that certain states, including Texas, have enacted laws regulating marketing or sales-related calls and text messages. If you send or direct text messages or calls to Texas residents that promote or advertise goods or services, you are solely responsible for determining whether those communications constitute “telephone solicitation” under Texas Business & Commerce Code Chapter 302 and for complying with any applicable registration, bonding, reporting, consent, disclosure, recordkeeping, and do-not-call requirements.

No Access to Emergency Services

You acknowledge that there are important differences between the Services and traditional telephone services, that the Services are not a replacement for traditional telephone services, and that you may be assigned a non-native telephone number in connection with your use of the Services.

The Services do not provide access to emergency services or emergency-service providers, including police, fire departments, or hospitals, and do not connect to public safety answering points. You should ensure you can contact emergency services through a mobile phone, a fixed-line telephone, or another service that supports emergency calling.

Support Interactions

You are responsible for any content or data you share during support interactions with us, including chats or emails. We will not have any liability or responsibility for sensitive information submitted through our support channels.

Enhanced Verification

In certain circumstances, we may require you to submit supplemental information for verification (“Enhanced Verification”) before allowing or continuing your access to the Services.

Updating These Terms

We may modify these Terms from time to time, in which case we will update the “Last Revised” date at the top of these Terms. If we make changes that are material, we will use reasonable efforts to notify you, such as by email or by placing a prominent notice on the website. It is your responsibility to review these Terms from time to time. The updated Terms will be effective as of the time of posting, or such later date as may be specified in the updated Terms.

Termination of License and Your Account

If you breach any provision of these Terms, all licenses granted by the Company will terminate automatically. Additionally, the Company may suspend, disable, or delete your account and/or the Services, or any part of them, with or without notice, for any or no reason. If the Company deletes your account for any suspected breach of these Terms by you, you are prohibited from re-registering for the Services under a different name.

Injunctive Relief

You agree that a breach of these Terms will cause irreparable injury to the Company for which monetary damages would not be an adequate remedy, and the Company will be entitled to equitable relief in addition to any other remedies available at law or in equity, without a bond, other security, or proof of damages.

California Residents

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by writing to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Export Laws

You agree that you will not export or re-export, directly or indirectly, the Services or other information or materials provided by the Company to any country for which the United States or any other relevant jurisdiction requires an export license or other governmental approval at the time of export without first obtaining that license or approval.

Miscellaneous

These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and your use of the Services, and supersede all other agreements and understandings, both written and oral, between the parties with respect to that subject matter. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. The Company’s failure to enforce a provision is not a waiver of that provision. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction. The Services are operated by us in the United States. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.

11 Contact Us

You may contact us regarding the Services or these Terms at: